All orders are subject to product availability. If an item is not in stock at the time you place your order, a notification will be sent and refund initiated for the total amount of your order, using the original method of payment.
All items offered on our website are available for delivery to addresses within Nigeria only. However, international buyers are more than welcome to make purchases on our site but with the use of a Nigerian delivery address and an acceptable authorized bank card.
The estimated time of delivery is 10 business days nationwide. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. An email notification containing order details will be sent upon confirmation of order and another email sent upon delivery.
Delivery Cost and Coverage
FODs provide delivery nationwide. Delivery rate may vary due to shipping location and order weight. Nevertheless, detailed information on delivery rates are on the order summary page in your cart.
Delivery of Orders
All items sold on FODs.com.ng are sold by FODs. All items in your order will be delivered together.
Sales Taxes, Warranty and Hidden cost
There are no extra taxes, hidden costs or additional shipping charges. Our prices are all inclusive. All taxes are included with the list prices.
You can provide special delivery instructions on the check-out page of our website.
To cancel your order before shipment and after shipment, you can contact our Support Team on firstname.lastname@example.org or call us on 09064671936. Cancellation will be effected immediately and funds returned if payment has been made.
Return / Replacement
General Return Policy
FODs provide a general return policy of 3-7 days after delivery of products that are eligible for return. Products that do not fall under our return policy are listed below:
- Products without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery
- Jewellery, Fragrance, innerwear, lingerie, socks, weave on and other hair extensions.
- Products that exhibits physical damage to the box, packaging, tags or to the product or damaged due to misuse
- Sales products – Purchase of sales products are final.
- Please note that FODs will not provide refund or replacements for the above listed categories.
Return/ Replacement process
- Register your complaint or request within 3 days of receipt of product directly to our support team on email@example.com and ensure returns are made within 7 days from date of delivery.
- Complaint or request will be reviewed under 24 hours by our support team and your item may or may not be authorized for return due to our return policy on product eligibility.
- Cost of re-shipment or return will be borne by the buyer
- FODs will initiate refund after confirmation of receipt of item in a good condition. All refunds are made within 5 business days through the original mode of payment. However, for cash on delivery a bank refund will be effected. Kindly send your bank account details to firstname.lastname@example.org
- While returning a product, make sure to keep the waybill received from the delivery company. This will help you prove that you actually returned the product.