SHIPPING POLICY

Fods Online Store ships within the 36 States of the Federal Republic of Nigeria, 7 days a week excluding holidays. Our clients also receive coupons for free shipping periodically.

We make use of reliable and pace setters in the courier industry to ship out our items namely FedEx, Ace Logistics and Cedar Express. Our estimated delivery time is between 2-5 business days (depending on location).

 

We offer two shipping options:

Fods Standard Shipping:

Our standard shipping option provides a flat rate delivery charge which is updated at the checkout page after inputting your preferred delivery address and also offers the flexibility of payment at delivery. Estimated shipping time is 2-5 business days (depending on location).

 

Fods Express shipping:

For your convenience, we also offer Express delivery. Estimated delivery time is 1-3 business days. We make every effort to ship all Fods Express orders placed before 9:00 a.m. (GMT), Monday through Friday, on the same day. All Fods Express orders placed after 9:00 a.m. (GMT), Monday through Friday, will be shipped out on the next business day. Occasionally, there may be delays due to peak shipping periods, but we’ll try our best to get your orders out as soon as possible. However, please note this is only available for state capitals, kindly send us a mail at sales@fodsonline.com for delivery cost before checkout.

Please note: For orders verified before 9:00 a.m. (GMT), Monday through Friday, excluding holidays. Estimated delivery times start from the first full business day after the package leaves our facility. You can use our tracking application to follow the shipping and delivery process of your order. Visit Track my order.

 

RETURNS AND EXCHANGES POLICY

If you are unhappy with your order for any reason, you may send it back free of charge. All items must be returned within 3days from the order delivery date in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.

For shoes we recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, Jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. All shoes, apparel and special accessories must also be returned unworn, in the original packaging and with original tags still attached.

Please note that final sale merchandise cannot be returned or exchanged. Fods Online Store reserves the right to reject (and not return) items that do not adhere to this return policy.

Return Labels will be sent to your registered e-mail and drop off point will be advised. Please note that all returned items are subject to approval by Fods Online Store.

 

REFUND POLICY

Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment minus a N500 restocking fee per item*. Due to varying bank policies, please allow 1-5 billing cycles for the credit to appear on your statement. We are currently unable to process any credit cards that are billed to an address outside of Nigeria.

Gift card / coupons purchases are not eligible for refund. Gift card purchases can only be returned for an exchange or store credit.

 

*Please note that any coupon used to pay for an order will be returned as coupon and will not be eligible for refund to credit card. Also note that a coupon code will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received and processed.

 

Please Note: Final sale merchandise cannot be returned or exchanged.